1. In this User Privacy Notice we have compiled all essential information about our handling of your
personal data and the corresponding rights for you.
This User Privacy Notice applies to your use of this website and all Udalla applications, services (including payment services), products and tools (collectively the "Services"), regardless of how you access or use these Services, including access via mobile devices and apps, which Udalla group company is responsible for the collection and processing of your personal data in connection with the provision of the Services depends on how you use our Services.
2. What personal data we collect and process.
We collect your personal data when you use our Services, create a new Udalla account, provide us with information via a web form, add or update information in your Udalla account, participate in online community discussions or otherwise interact with us.
In total, we collect the following personal data:
2.1 Personal data you provide when using our Services or creating an Udalla account such as:
-Data that identifies you, such as your name, address, telephone numbers, email addresses, your username or any identification number that you provide when setting up your Udalla account or at a later date.
-If you use our payment services as a seller, additional identification data such as social security number or date of birth, tax identification numbers (VAT identification number) and other information (such as bank account number and BVN) that you provide when using our payment services as a seller.
-Data regarding bids, purchases, or sales that you provide in a transaction.
-Content that you share with other users through our messaging tools.
-Financial information (e.g. credit card and account numbers, transaction details, and form of payment).
-Shipping, billing, and other information you provide, as well as information required for customs clearance (such as tax identification numbers or other identification numbers) and relevant shipping information (such as shipment numbers and tracking information) if shipped through one of our programs.
-In some cases: age, gender, country of birth, nationality, employment status, family status, interests and preferences.
-You may provide us with additional information through a web form or by updating or adding information to your Udalla account, by participating in community discussions, member chats, inquiries, dispute resolution, customer service calls recorded with your consent, or if you contact us for any other reason regarding our Services.
-Other data that we require or are entitled by applicable law to collect and process and that we need for your authentication or identification, or for the verification of the data we collect.
2.1.1 - WHY WE COLLECT YOUR PHONE NUMBER & CONTACTS
Udalla Chat is one of the key services we offer to make our users have a seamless experience while using the Udalla App.
With Udalla chat, users can easily interact with their existing phone contacts. This makes it compulsory for us to collect your phone number, so we can identify and match mutual contacts to each other while they use Udalla App.
Udalla collects your phone number and requires access to your contacts so we can sync your contacts; this allows you to have express interaction with people you already know once you and they are on Udalla.
2.1.1 - HOW WE SECURE YOUR DATA
Udalla will never sell or misuse your personal information, including your mobile phone number or contacts, to anyone, company, or entity. We are continuously implementing and updating appropriate technical and organizational measures to help protect your Personal Data against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your Personal Data are firewalls and data encryption, and information access controls. If you know or have reason to believe that your account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Account, please contact us following the instructions in the "Contact Us" section. We only store the data that we need to operate a secure and feature-rich chatting service. Udalla will always ask for your permission before accessing your contacts.
Keeping your data safe on Udalla means protecting your information and respecting your privacy. That is why in every product we make, we focus on keeping your information secure, treating it responsibly, and keeping you in control. Our teams work every day to make Udalla app safe for you and your personal data. Your phone number, contacts, and every other personal information are protected by world-class security. You can always control what you allow us access to on the settings. When you use Udalla, we process some data to offer you better experiences with the product. Your information stays secure and we never sell or disclose or misappropriate your data such as phone number or contacts. Udalla will never use your contacts or phone number for advertisement, marketing, or any form of merchandizing purposes. You decide what is shared & with whom you share it. We access your private content only when we have your permission or are required to by law. Udalla takes your privacy very seriously and we make sure your personal information and details are always secure.
2.2 Personal data we collect automatically when you use our Services or create an Udalla account:
-Data that is generated as part of one of your transactions or that is linked to your Udalla account as a result of a transaction in which you are involved, such as transaction amounts, time and location of transactions and form of payment or payout method.
-Data that is generated through your other actions when you use our Services and which is linked to your Udalla account, e.g., when you place items in your shopping cart, place items on the watch list, save sellers, searches or interests, or follow users.
-Data regarding all other interactions with our Services, your advertising preferences, and your communications with us.
-Location data, including your general location data (e.g., IP address) and the precise location data of your mobile device. Please note that for most mobile devices, you can manage or disable the use of location services for all applications in the settings menu of your mobile device.
-Computer and connection information, such as statistics regarding your use of services from Udalla, information on data traffic to and from websites, referral URL, information on advertisements, your IP address, your access times, your browser history data, your language settings and your weblog information.
2.3 Personal data we collect in connection with the use of cookies and similar technologies We use cookies, web beacons and similar technologies to collect data while you use our Services.
We collect this data from the devices (including mobile devices) that you use our Services with.
The data collected includes the following usage- and device-related information:
-Data about the pages you visit, the access time, frequency and duration of visits, the links on which you click and other actions you take as part of your use of our Services and in advertising and email content.
-Data about your activities and interactions with our advertising partners including data about the advertisements you were shown, how often they were shown, when and where they were shown, and whether you took any action, such as clicking on an advertisement or making a purchase.
-The user segment or category into which you as a user fall, for example: male, 20-49 years old, interested in cars.
-Model or device type, operating system and version, browser type and settings, device ID or individual device identifier, advertisement ID, individual device token, and cookie-related data (e.g., cookie ID).
-The IP address from which your device accesses the Services.
-Location data, including your general location data (e.g., IP address) and the precise location data of your mobile device. Please note that most mobile devices allow you to manage or disable the use of location services for all applications in the settings menu.
2.4 Personal data from other sources
We also collect personal data about you from other sources and from third parties to the extent permitted by applicable law. In particular, this includes the following data:
-Data from public sources (e.g. demographic data)
-Data from credit agencies or bureaus (e.g. credit reports/checks, identity confirmation, data for risk modeling and setting of credit limits)
-Data from data providers (e.g. identity verification, demographic, interest-based and online advertising related data)
-With regard to our payment services for sellers: data from government or other sources
concerning any previous convictions of the respective seller, to the extent permitted by applicable law
-We combine or connect the personal data we collect from you with data from these other sources. Where personal data is disclosed to us by third parties that these third parties are legally permitted to disclose your personal data to us. We also receive access to personal data about you from other members of Udalla Network.
2.5 Social network data you share with us
We allow you to use social networks (such as Facebook) or other providers of such services (such as Google or Apple) with whom you already have an account to create an Udalla account or to link your Udalla account. You can determine the personal data that we can access when authorizing the connection with the service.
We allow you to share personal data with social networks (such as Facebook) or to link your Udalla account to a social network. These social networks may automatically provide us with access to certain personal data they have stored about you (e.g. content you have viewed or enjoyed, information about the advertisements you have been shown or clicked on, etc.). You can determine the personal data that we can access through the privacy settings of each social network.
If you give us access to video content pages, your grant of access is your consent that we may, for at least two years, or until you withdraw your consent or are no longer connected to the social network, share with and collect from social networks information regarding your viewing of videos.
We may also use plug-ins or other technologies from various social networks. If you click on a link displayed through a social network plug-in, you voluntarily connect to that social network.
3. Purposes and legal basis for data processing and categories of recipients We process your personal data for various purposes and based on several different legal bases that allow this processing. For example, we process your personal data to provide and improve our Services, to provide you with a personalized user experience on this website, to contact you about your Udalla account and our Services, to provide customer service, to provide you with personalized advertising and marketing communications, and to detect, prevent, mitigate and investigate fraudulent or illegal activity. We also share your information with third parties, including service providers acting on our behalf, for these purposes. In addition, we may share your personal data among Udalla group companies in order to fulfil our contract with you under the T & C.
This Privacy Policy can be varied at any time to include/exclude clauses and Udalla does not bear responsibility for updating Users on the same.
This User Privacy Notice applies to your use of this website and all Udalla applications, services (including payment services), products and tools (collectively the "Services"), regardless of how you access or use these Services, including access via mobile devices and apps, which Udalla group company is responsible for the collection and processing of your personal data in connection with the provision of the Services depends on how you use our Services.
2. What personal data we collect and process.
We collect your personal data when you use our Services, create a new Udalla account, provide us with information via a web form, add or update information in your Udalla account, participate in online community discussions or otherwise interact with us.
In total, we collect the following personal data:
2.1 Personal data you provide when using our Services or creating an Udalla account such as:
-Data that identifies you, such as your name, address, telephone numbers, email addresses, your username or any identification number that you provide when setting up your Udalla account or at a later date.
-If you use our payment services as a seller, additional identification data such as social security number or date of birth, tax identification numbers (VAT identification number) and other information (such as bank account number and BVN) that you provide when using our payment services as a seller.
-Data regarding bids, purchases, or sales that you provide in a transaction.
-Content that you share with other users through our messaging tools.
-Financial information (e.g. credit card and account numbers, transaction details, and form of payment).
-Shipping, billing, and other information you provide, as well as information required for customs clearance (such as tax identification numbers or other identification numbers) and relevant shipping information (such as shipment numbers and tracking information) if shipped through one of our programs.
-In some cases: age, gender, country of birth, nationality, employment status, family status, interests and preferences.
-You may provide us with additional information through a web form or by updating or adding information to your Udalla account, by participating in community discussions, member chats, inquiries, dispute resolution, customer service calls recorded with your consent, or if you contact us for any other reason regarding our Services.
-Other data that we require or are entitled by applicable law to collect and process and that we need for your authentication or identification, or for the verification of the data we collect.
2.1.1 - WHY WE COLLECT YOUR PHONE NUMBER & CONTACTS
Udalla Chat is one of the key services we offer to make our users have a seamless experience while using the Udalla App.
With Udalla chat, users can easily interact with their existing phone contacts. This makes it compulsory for us to collect your phone number, so we can identify and match mutual contacts to each other while they use Udalla App.
Udalla collects your phone number and requires access to your contacts so we can sync your contacts; this allows you to have express interaction with people you already know once you and they are on Udalla.
2.1.1 - HOW WE SECURE YOUR DATA
Udalla will never sell or misuse your personal information, including your mobile phone number or contacts, to anyone, company, or entity. We are continuously implementing and updating appropriate technical and organizational measures to help protect your Personal Data against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your Personal Data are firewalls and data encryption, and information access controls. If you know or have reason to believe that your account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Account, please contact us following the instructions in the "Contact Us" section. We only store the data that we need to operate a secure and feature-rich chatting service. Udalla will always ask for your permission before accessing your contacts.
Keeping your data safe on Udalla means protecting your information and respecting your privacy. That is why in every product we make, we focus on keeping your information secure, treating it responsibly, and keeping you in control. Our teams work every day to make Udalla app safe for you and your personal data. Your phone number, contacts, and every other personal information are protected by world-class security. You can always control what you allow us access to on the settings. When you use Udalla, we process some data to offer you better experiences with the product. Your information stays secure and we never sell or disclose or misappropriate your data such as phone number or contacts. Udalla will never use your contacts or phone number for advertisement, marketing, or any form of merchandizing purposes. You decide what is shared & with whom you share it. We access your private content only when we have your permission or are required to by law. Udalla takes your privacy very seriously and we make sure your personal information and details are always secure.
2.2 Personal data we collect automatically when you use our Services or create an Udalla account:
-Data that is generated as part of one of your transactions or that is linked to your Udalla account as a result of a transaction in which you are involved, such as transaction amounts, time and location of transactions and form of payment or payout method.
-Data that is generated through your other actions when you use our Services and which is linked to your Udalla account, e.g., when you place items in your shopping cart, place items on the watch list, save sellers, searches or interests, or follow users.
-Data regarding all other interactions with our Services, your advertising preferences, and your communications with us.
-Location data, including your general location data (e.g., IP address) and the precise location data of your mobile device. Please note that for most mobile devices, you can manage or disable the use of location services for all applications in the settings menu of your mobile device.
-Computer and connection information, such as statistics regarding your use of services from Udalla, information on data traffic to and from websites, referral URL, information on advertisements, your IP address, your access times, your browser history data, your language settings and your weblog information.
2.3 Personal data we collect in connection with the use of cookies and similar technologies We use cookies, web beacons and similar technologies to collect data while you use our Services.
We collect this data from the devices (including mobile devices) that you use our Services with.
The data collected includes the following usage- and device-related information:
-Data about the pages you visit, the access time, frequency and duration of visits, the links on which you click and other actions you take as part of your use of our Services and in advertising and email content.
-Data about your activities and interactions with our advertising partners including data about the advertisements you were shown, how often they were shown, when and where they were shown, and whether you took any action, such as clicking on an advertisement or making a purchase.
-The user segment or category into which you as a user fall, for example: male, 20-49 years old, interested in cars.
-Model or device type, operating system and version, browser type and settings, device ID or individual device identifier, advertisement ID, individual device token, and cookie-related data (e.g., cookie ID).
-The IP address from which your device accesses the Services.
-Location data, including your general location data (e.g., IP address) and the precise location data of your mobile device. Please note that most mobile devices allow you to manage or disable the use of location services for all applications in the settings menu.
2.4 Personal data from other sources
We also collect personal data about you from other sources and from third parties to the extent permitted by applicable law. In particular, this includes the following data:
-Data from public sources (e.g. demographic data)
-Data from credit agencies or bureaus (e.g. credit reports/checks, identity confirmation, data for risk modeling and setting of credit limits)
-Data from data providers (e.g. identity verification, demographic, interest-based and online advertising related data)
-With regard to our payment services for sellers: data from government or other sources
concerning any previous convictions of the respective seller, to the extent permitted by applicable law
-We combine or connect the personal data we collect from you with data from these other sources. Where personal data is disclosed to us by third parties that these third parties are legally permitted to disclose your personal data to us. We also receive access to personal data about you from other members of Udalla Network.
2.5 Social network data you share with us
We allow you to use social networks (such as Facebook) or other providers of such services (such as Google or Apple) with whom you already have an account to create an Udalla account or to link your Udalla account. You can determine the personal data that we can access when authorizing the connection with the service.
We allow you to share personal data with social networks (such as Facebook) or to link your Udalla account to a social network. These social networks may automatically provide us with access to certain personal data they have stored about you (e.g. content you have viewed or enjoyed, information about the advertisements you have been shown or clicked on, etc.). You can determine the personal data that we can access through the privacy settings of each social network.
If you give us access to video content pages, your grant of access is your consent that we may, for at least two years, or until you withdraw your consent or are no longer connected to the social network, share with and collect from social networks information regarding your viewing of videos.
We may also use plug-ins or other technologies from various social networks. If you click on a link displayed through a social network plug-in, you voluntarily connect to that social network.
3. Purposes and legal basis for data processing and categories of recipients We process your personal data for various purposes and based on several different legal bases that allow this processing. For example, we process your personal data to provide and improve our Services, to provide you with a personalized user experience on this website, to contact you about your Udalla account and our Services, to provide customer service, to provide you with personalized advertising and marketing communications, and to detect, prevent, mitigate and investigate fraudulent or illegal activity. We also share your information with third parties, including service providers acting on our behalf, for these purposes. In addition, we may share your personal data among Udalla group companies in order to fulfil our contract with you under the T & C.
4. International Data Transfers
Some recipients of your personal data are located outside your country or have offices in countries where data protection laws may provide a different level of protection than the laws in your country. When transferring personal data to such recipients, we provide appropriate safeguards.5. Storage duration and erasure
Your personal data will be stored by us and our service providers in accordance with applicable data protection laws to the extent necessary for the processing purposes set out in this User Privacy Notice. Subsequently, we will delete your personal data in accordance with our data retention and deletion policy or take steps to properly render the data anonymous, unless we are legally obliged to keep your personal data longer (e.g. for legal compliance, tax, accounting or auditing purposes).6. Cookies & similar technologies
When you use our Services, we and selected third parties may use cookies and similar technologies to provide you with a better, faster and safer user experience or to show you personalized advertising. Cookies are small text files that are automatically created by your browser and stored on your device when you use the Services.7. Data security
We protect your personal data through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access and unauthorized disclosure and alteration. To this end we use firewalls and data encryption, for example, as well as physical access restrictions for our data centers and authorization controls for data access.8. Consent
By submitting data to us or our agent or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy.This Privacy Policy can be varied at any time to include/exclude clauses and Udalla does not bear responsibility for updating Users on the same.