Terms of Service

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Udalla Network

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TERMS OF SERVICE

Introduction

This Terms of Service or otherwise called "TOS" or otherwise called "User Agreement" contained herein and all policies and additional terms posted on and in our sites, applications, tools and services (collectively referred to as "Services") set out the terms on which Udalla offers you access to and use of our Services. You agree to comply with all terms of this TOS when accessing or using our Services. In this TOS, Udalla and her entities are individually and collectively referred to as "Udalla," "we," or "us." Please be advised that this TOS contains provisions that govern how claims you and we have against each other are. If you accept it, you will only be permitted to pursue claims against us or our agents on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding and you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis.

About Udalla

Udalla is a digital solution for Africa. We feature a marketplace that allows users to offer, sell and buy just about anything in a variety of pricing formats and locations. We also feature a voting & chatting system, as well as the Hunger Room for free food opportunities. We would adjust our services as we dim necessary from time to time, with or without public notice. Any guidance we provide as part of our Services, such as pricing, shipping, listing, and sourcing is solely informational and you may decide to follow it or not. Also, while we may help facilitate the resolution of disputes through various programs, Udalla has no control over and does not guarantee: the existence, quality, safety or legality of items advertised; the truth or accuracy of users' content or listings; the ability of sellers to sell items; the ability of buyers to pay for items; or that a buyer or seller will actually complete a transaction or return an item.

Using Udalla as an Agent, Seller, Buyer, Other Users

In connection with using or accessing our Services you agree to comply with this T & C, our policies, our terms, and all applicable laws, rules, and regulations, and you will not:

  • post, list or upload content or items in inappropriate categories or areas on our sites;
  • breach or circumvent any laws, regulations, third-party rights or our systems, Services, policies, or determinations of your account status;
  • use our Services if you are not able to form legally binding contracts (for example, if you are under 18 years old), or are temporarily or indefinitely suspended from using our Services, or are a person with whom transactions are prohibited under economic or trade sanctions;
  • fail to pay for items purchased by you, unless you have a valid reason as set out in an Udalla policy, for example, the seller has materially changed the item's description after you bid, a clear typographical error is made, or you cannot contact the seller;
  • fail to deliver items sold by you, unless you have a valid reason as set out in an Udalla policy, for example, the buyer fails to comply with the posted terms in your listing or you cannot contact the buyer;
  • manipulate the price of any item or interfere with any other user's listings;
  • post false, inaccurate, misleading, deceptive, defamatory, or libelous content;
  • take any action that may undermine the feedback or ratings systems
  • transfer your Udalla account (including Feedback) and user ID to another party without our consent;
  • distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes;
  • distribute viruses or any other technologies that may harm Udalla or the interests or property of users;
  • use any robot, spider, scraper, data mining tools, data gathering and extraction tools, or other automated means to access our Services for any purpose, except with the prior express permission of Udalla;
  • interfere with the functioning of our Services, such as by imposing an unreasonable or disproportionately large load on our infrastructure;
  • export or re-export any Udalla application or tool, except in compliance with the export control laws, and rules and policies of any relevant jurisdictions;
  • infringe the copyright, trademark, patent, publicity, moral, database, and/or other intellectual property rights (collectively, "Intellectual Property Rights") that belong to or are licensed to Udalla. Some, but not all, actions that may constitute infringement are reproducing, performing, displaying, distributing, copying, reverse engineering, decompiling, disassembling, or preparing derivative works from content that belongs to Udalla or someone else;
  • infringe any Intellectual Property Rights that belong to third parties affected by your use of our Services or post content that does not belong to you;
  • commercialize any Udalla application or any information or software associated with such application, except with the prior express permission of Udalla;
  • harvest or otherwise collect information about users without their consent; or
  • circumvent any technical measures used to provide our Services.

    • Sellers must meet Udalla's standards. Failure to meet these standards may result in Udalla charging you additional fees, and/or limiting, restricting, suspending, or downgrading your seller account. If we believe you are abusing Udalla and/or our Services in any way, we may, in our sole discretion and without limiting other remedies, limit, suspend, or terminate your user account(s) and access to our Services, delay or remove hosted content, remove any special status associated with your account(s), remove, not display, and/or demote listings, reduce or eliminate any discounts, and take technical and/or legal steps to prevent you from using our Services. If we believe you are violating our policies, you may be subject to a range of actions, including limits on your buying and selling privileges, restrictions on listings and account features, suspension of your account, application of fees, and recovery of expenses for policy monitoring and enforcement. If you are a seller and you offer or reference your contact information or ask a buyer for their contact information, you may be liable to pay a final value fee applicable to that item, even if the item does not sell. We may cancel unconfirmed accounts or accounts that have been inactive for a substantial period of time. Additionally, we reserve the right to refuse, modify, or terminate all or part of our Services to anyone for any reason at our discretion.

Policy Enforcement

When a buyer or seller issue arises, we may consider the user's performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement in an effort to do the right thing for both buyers and sellers. The foregoing does not limit or impair our right to refuse, modify, or terminate all or part of our Services to anyone, or to terminate this agreement with anyone, for any reason at our discretion.

Buyers Conditions & Agreement

When buying an item on our Services, you agree to the rules and policies and that:

  • You are responsible for reading the full item listing before making a bid or committing to buy,
  • You enter into a legally binding contract to purchase an item when you commit to buy an item or your offer for an item is accepted,
  • For motor vehicles and real estate, a bid or offer initiates a non-binding transaction representing a buyer's serious expression of interest in buying the seller's item and does not create a formal contract between the buyer and the seller,
  • We do not transfer legal ownership of items from the seller to you,
International Buying and Selling

Many of our Services are accessible internationally. We may offer certain programs, tools, and site experiences of particular interest to international sellers and buyers, such as estimated local currency conversion and international shipping calculation tools. Sellers and buyers are responsible for complying with all laws and regulations applicable to the international sale, purchase, and shipment of items. If you purchase an item on an Udalla site that is different from your registration site, you are subject to the User Agreement and applicable policies of that other Udalla site with respect to that particular purchase, as detailed here. For sellers, you agree that we may display your listing for sale on an Udalla site other than the site where you listed your item for sale, based on your shipping settings. If you list your items with an international shipping option, the appearance of your listings on sites other than the listing site is not guaranteed. If you sell an item on an Udalla site that is different from your registration site, you are subject to the User Agreement and applicable policies, including any buyer protection programs, of that other Udalla site with respect to that particular sale. You authorize us to use automated tools to translate your Udalla content and member-to-member communications, in whole or in part, into local languages where such translation solutions are available. We may provide you with tools which will enable you to translate content at your request. The accuracy and availability of any translation are not guaranteed. One of the ways that we may make Udalla listings available to international buyers on Udalla.net and on Udalla's international sites is through the Global Shipping Program. You consent to the disclosure of certain personally identifiable information, as well as listing and order information, by Udalla to its affiliates, service providers, and other third parties (such as customs and revenue authorities, as well as other government agencies), in connection with the processing, export and customs clearance, and international transportation of any item. Udalla does not control the privacy policies of its affiliates, or its service providers, and you are subject to the privacy policies of those parties, as applicable.

Content

When you provide content using our Services (directly or indirectly), you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise any and all Intellectual Property Rights you have in that content in connection with our provision, expansion, and promotion of our Services, in any media known now or developed in the future. To the fullest extent permitted under applicable law, you waive your right to enforce your Intellectual Property Rights in that content against Udalla, our assignees, our sublicensees, and their assignees in connection with our, those assignees', and those sublicensees' use of that content in connection with our provision, expansion, and promotion of our Services. You represent and warrant that, for all such content you provide, you own or otherwise control all necessary rights to do so and to meet your obligations under this User Agreement. You represent and warrant that such content is accurate. You represent and warrant that use of any such content (including derivative works) by us, our users, or others in contract with us, and in compliance with this User Agreement, does not and will not infringe any Intellectual Property Rights of any third party. Udalla takes no responsibility and assumes no liability for any content provided by you or any third party. We offer product data (including images, descriptions and specifications) that are provided by third parties (including Udalla users). You may use that content solely in your Udalla listings. Udalla may modify or revoke that permission at any time in our sole discretion. The product data includes copyrighted, trademarked and other proprietary materials. You agree not to remove any copyright, proprietary, or identification markings in the product data and not to create any derivative works based on that data (other than by including the data in your listings). We try to offer reliable product data, but cannot promise that the content provided through our Services will always be available, accurate, complete, and up-to-date. You agree that Udalla is not responsible for examining or warranting the listings or content provided by third parties through our Services, and that you will not attempt to hold us or our data providers liable for inaccuracies. The name " Udalla " and other Udalla marks, logos, designs, and phrases that we use in connection with our Services are trademarks, service marks, or trade dress of Udalla in the Nigeria and other countries, may not be used without the express written prior permission of Udalla.

Intellectual Property Rights

Apart from the content you own, which you may have opted to include on this Website, under these Terms, Udalla and/or its licensors own all rights to the intellectual property such as trademarks, patents, copyrights and materials contained in this Website, and all such rights are reserved. Thus, the use of such is strictly prohibited unless afore consent has been sought and obtained. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the items put up for sale, advertisement and making your purchases or request as contained on this Website by providing the information required of you. While we do our best, we cannot guarantee that the colors shown on the website exactly reproduce the exact colors of our products. This may depend on the color reproduction on your computer system or mobile device. The inclusion of any hyperlinks to third-party websites does not imply Udalla's endorsement or approval of such third parties, their websites or their businesses or other activities. Unless otherwise indicated, the copyright in the information on this website is owned by or licensed to Udalla. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or specifically authorized by law or in writing by Udalla.

Authorization to Contact You; Recording Calls; Analyzing Message Content

Udalla may contact you using autodialed or prerecorded calls and text messages, at any telephone number that you have provided us, to: (i) notify you regarding your account; (ii) troubleshoot problems with your account; (iii) resolve a dispute; (iv) collect a debt; (v) poll your opinions through surveys or questionnaires; or (vi) as otherwise necessary to service your account or enforce this User Agreement, our policies, applicable law, or any other agreement we may have with you. Udalla may also contact you using autodialed or prerecorded calls and text messages for marketing purposes (e.g., offers and promotions), if you consent to such communications. Our collection, use, disclosure, retention, and protection of your personal information is governed by the User Privacy Notice. As described in our User Privacy Notice, Udalla may collect other telephone numbers for you and may place manual non-marketing calls to any of those numbers and autodialed non-marketing calls to any landline. Standard telephone minute and text charges may apply and may include overage fees if you have exceeded your plan limits. If you do not wish to receive such communications, you may change your communications preference at any time, including through the Communication Preferences section of your My Udalla. Udalla may share your telephone number with its authorized service providers as stated in our User Privacy Notice. These service providers may contact you using autodialed or prerecorded calls and text messages, only as authorized by Udalla to carry out the purposes identified above. Udalla may, without further notice or warning and in its discretion, monitor or record telephone conversations you or anyone acting on your behalf has with Udalla or its agents for quality control and training purposes, or for its own protection. Privacy of Others; Marketing If Udalla provides you with information about another user, you agree you will use the information only for the purposes that it is provided to you. You may not disclose, sell, rent, or distribute a user's information to a third party for purposes unrelated to our Services. Additionally, you may not use user information for marketing purposes, via electronic or other means, unless you obtain the consent of the specific user to do so.

Disclaimer of Warranties; Limitation of Liability

We try to keep our Services safe, secure, and functioning properly, but we cannot guarantee the continuous operation of or access to our Services. Bid update and other notification functionality in Udalla's applications may not occur in real time. Such functionality is subject to delays beyond Udalla's control. You agree that you are making use of our Services at your own risk, and that they are being provided to you on an "AS IS" and "AS AVAILABLE" basis. Accordingly, to the extent permitted by applicable law, we exclude all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non- infringement. In addition, to the extent permitted by applicable law, in no event will Udalla (including our parent, subsidiaries, and affiliates, and our and their officers, directors, agents and employees) be liable to you or any third party under any claim at law or in equity for any consequential damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, other intangible losses, or any special, indirect, or consequential damages), and all such damages or losses are expressly excluded by this agreement whether or not they were foreseeable or Udalla was advised of such damages or losses. Without limiting the generality of the foregoing, we (including our parent, subsidiaries, and affiliates, and our and their officers, directors, agents and employees) are not liable, and you agree not to hold us responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, other intangible losses, or any special, indirect, or consequential damages) resulting directly or indirectly from:

  • the content you provide (directly or indirectly) using our Services;
  • your use of or your inability to use our Services;
  • pricing, shipping, format, or other guidance provided by Udalla;
  • delays or disruptions in our Services;
  • viruses or other malicious software obtained by accessing or linking to our Services;
  • glitches, bugs, errors, or inaccuracies of any kind in our Services;
  • damage to your hardware device from the use of any Udalla Service;
  • the content, actions, or inactions of third parties, including items listed using our Services or the destruction of allegedly fake items;
  • a suspension or other action taken with respect to your account or breach of the Abusing Udalla Section above;
  • the duration or manner in which your listings appear in search results as set out in the Listing Conditions Section above; or
  • your need to modify practices, content, or behavior, or your loss of or inability to do business, as a result of changes to this User Agreement or our policies. Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.
Release

If you have a dispute with one or more users, you release us (and our affiliates and subsidiaries, and our and their respective officers, directors, employees and agents) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. In entering into this release you expressly waive any protections (whether statutory or otherwise) that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release.

Indemnity

You will indemnify and hold us (including our affiliates and subsidiaries, as well as our and their respective officers, directors, employees, agents) harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of this User Agreement, your improper use of our Services or your breach of any law or the rights of a third party. Prices online are exclusive of delivery charges. Prices are subject to change without notice. Udalla reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reasons. We will notify you of any errors in pricing and you may elect to or not purchase any good (s) where the price has been corrected.

Pricing/Pricing errors

Prices online are exclusive of delivery charges. Prices are subject to change without notice. Udalla reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reasons. We will notify you of any errors in pricing and you may elect to or not purchase any good (s) where the price has been corrected.

Legal Disputes

In this Legal Disputes Section, the term "related third parties" includes your and Udalla's respective affiliates, subsidiaries, parent companies, predecessors, successors, assigns, as well as your, Udalla's , and these entities' respective employees and agents. You and Udalla agree that any claim or dispute at law or equity that has arisen, or may arise, between you and Udalla (or any related third parties) that relates in any way to or arises out of this or previous versions of this User Agreement, your use of or access to the Services, the actions of Udalla or its agents, or any products or services sold or purchased through the Services, will be resolved in accordance with the provisions set forth in this Legal Disputes Section.

General

Except as otherwise provided in this User Agreement, if any provision of this User Agreement is held to be invalid, void or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions. In our sole discretion, we may assign this User Agreement, and in such event, we will post notice on www.udalla.net. Headings are for reference purposes only and do not limit the scope or extent of such Section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this User Agreement. We may amend this User Agreement at any time by posting the amended terms on www.udalla.net. Our right to amend the T & C includes the right to modify, add to, or remove terms in the User Agreement. We may or may not provide you 30 days' notice by posting the amended terms. Additionally, we may notify you through the Udalla Message Center and/or by email. Your continued access or use of our Services constitutes your acceptance of the amended terms. We may also ask you to acknowledge your acceptance of the User Agreement through an electronic click-through. This User Agreement may not otherwise be amended except through mutual agreement by you and an Udalla representative who intends to amend this User Agreement and is duly authorized to agree to such an amendment. Without limiting Udalla ability to refuse, modify, or terminate all or part of our Services, Udalla may also terminate this Agreement with anyone at any time for any reason, at our sole discretion, by giving notice of such termination. The policies and terms posted on our Services may be changed from time to time. Changes take effect when we post them on the Udalla Service. If you create or use an account on behalf of a business entity, you represent that you are authorized to act on behalf of such business and bind the business to this User Agreement. Such account is owned and controlled by the business entity. No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this User Agreement. The User Agreement and all terms and polices posted through our Services set forth the entire understanding and agreement between you and Udalla, and supersede all prior understandings and agreements of the parties.

SELLERS AGREEMENT

Sellers are a very key part of Udalla and we envisage a great interaction between Udalla and sellers. In this agreement, sellers are required to meet Udalla's standards for the benefit of users and Udalla. Failure to meet these standards may result in Udalla charging you additional fees, and/or limiting, restricting, suspending, or downgrading your seller account. If we believe you are abusing Udalla and/or our Services in any way, we may, in our sole discretion and without limiting other remedies, limit, suspend, or terminate your user account(s) and access to our Services, delay or remove hosted content, remove any special status associated with your account(s), remove, not display, and/or demote listings, reduce or eliminate any discounts, and take technical and/or legal steps to prevent you from using our Services. If we believe you are violating our policies, you may be subject to a range of actions, including limits on your selling privileges, restrictions on listings and account features, suspension of your account, application of fees, and recovery of expenses for policy monitoring and enforcement. If as a seller, you offer or reference your contact information or ask a buyer for their contact information, you may be liable to pay a final value fee applicable to that item, even if the item does not sell. We may cancel unconfirmed accounts or accounts that have been inactive for a substantial period of time. Additionally, we reserve the right to refuse, modify, or terminate all or part of our Services to anyone for any reason at our discretion. It is compulsory that all sellers must operate under only Udalla accredited agents which are listed on the site. Below is a listing of more of the seller rules on Udalla.

Sellers will not:

  • post, list or upload content or items in inappropriate categories or areas on our sites;
  • breach or circumvent any laws, regulations, third-party rights or our systems, Services, policies, or determinations of your account status;
  • use our Services if you are not able to form legally binding contracts (for example, if you are under 18 years old), or are temporarily or indefinitely suspended from using our Services, or are a person with whom transactions are prohibited under economic or trade sanctions;
  • fail to deliver items sold by you, unless you have a valid reason as set out in an Udalla policy, for example, the buyer fails to comply with the posted terms in your listing or you cannot contact the buyer;
  • manipulate the price of any item or interfere with any other user's listings;
  • post false, inaccurate, misleading, deceptive, defamatory, or libelous content;
  • take any action that may undermine the feedback or ratings systems
  • transfer your Udalla account (including Feedback) and user ID to another party without our consent;
  • distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes;
  • distribute viruses or any other technologies that may harm Udalla or the interests or property of users;
  • use any robot, spider, scraper, data mining tools, data gathering and extraction tools, or other automated means to access our Services for any purpose, except with the prior express permission of Udalla;
  • interfere with the functioning of our Services, such as by imposing an unreasonable or disproportionately large load on our infrastructure;
  • export or re-export any Udalla application or tool, except in compliance with the export control laws, and rules and policies of any relevant jurisdictions;
  • infringe the copyright, trademark, patent, publicity, moral, database, and/or other intellectual property rights (collectively, "Intellectual Property Rights") that belong to or are licensed to Udalla. Some, but not all, actions that may constitute infringement are reproducing, performing, displaying, distributing, copying, reverse engineering, decompiling, disassembling, or preparing derivative works from content that belongs to Udalla or someone else;
  • infringe any Intellectual Property Rights that belong to third parties affected by your use of our Services or post content that does not belong to you;
  • commercialize any Udalla application or any information or software associated with such application, except with the prior express permission of Udalla;
  • harvest or otherwise collect information about users without their consent; or
  • circumvent any technical measures used to provide our Services.

When listing an item for sale on our Services, you agree to comply with Udalla's listing policies and selling policies and also agree that:

  • You assume full responsibility for the item offered and the accuracy and content of the listing
  • You must operate under only Udalla accredited agents which are listed on the site.
  • Your listing may not be immediately searchable by keyword or category for several hours (or up to 24 hours in some circumstances). Udalla can't guarantee exact listing duration,
  • Your fixed-price listings may renew automatically every calendar month, based on the listing terms at the time, until all quantities sell or the listing is ended by you or Udalla, in its sole discretion,
  • The content you provide complies with all of our listing policies, including the images and text policy
  • Content that violates any of Udalla's policies may be modified, obfuscated or deleted at Udalla's sole discretion,
  • We may revise product data associated with listings to supplement, remove, or correct information,
  • We strive to create a marketplace where buyers find what they are looking for. Therefore, the appearance or placement of listings in search and browse results will depend on a variety of factors, including, but not limited to: -Buyer's location, search query, browsing site, and history; -Item's location, listing format, price and shipping cost, terms of service, end time, history, and relevance to the user query; -Seller's history, including listing practices, Detailed Seller Ratings, Udalla policy compliance, Feedback, and defect rate; and -Number of listings matching the buyer's query,
  • To drive a positive user experience, a listing may not appear in some search and browse results regardless of the sort order chosen by the buyer,
  • Some advanced listing upgrades will only be visible on some of our Services,
  • Metatags and URL links that are included in a listing may be removed or altered so as to not affect third-party search engine results,
  • We may provide you with optional recommendations to consider when creating your listings. Such recommendations may be based on the aggregated sales and performance history of similar sold and current listings; results may vary for individual listings. To drive the recommendations experience, you agree that we may display the sales and performance history of your individual listings to other sellers,
  • For items listed in certain categories, subject to certain programs, and/or offered or sold at certain price points, Udalla may require the use of certain payment methods, subject to our payments methods policy. For example, for inventory covered by authentication services, buyer and sellers may be subject to escrow and/or payment handling requirements,
  • You will not sell and will promptly remove all listings for any product recalled by a manufacturer or governmental agency if the sale of the product is prohibited by law or regulation or the product poses a health or safety hazard as specified by any governmental agency. Udalla has no responsibility or liability for the safety or performance of any product that you list or sell through the Services, including any product that is subject to a recall. You are solely responsible for any non-conformity or defect in, or compliance with any public or private recall of any product you list or sell through the Services.

To protect Udalla from risk of liability for your actions as a seller, Udalla has at times recommended, and may continue to recommend, restricted access to funds in a seller's account based on certain factors, including, but not limited to, selling history, seller performance, returns, riskiness of the listing category, OR transaction value. We may change our seller fees from time to time by posting the changes on the Udalla site 14 days in advance, but with no advance notice required for temporary promotions or any changes that result in the reduction of fees. If you are a seller, you are liable for transaction fees arising out of all sales made using some or all of our Services, even if sales terms are finalized or payment is made outside of Udalla. In particular, if you offer or reference your contact information or ask a buyer for their contact information in the context of buying or selling outside of Udalla, you may be liable to pay a fee applicable to that item, even if the item doesn't sell, given your usage of our Services for the introduction to a buyer. You must have a payment method on file when selling through our Services and pay all fees and applicable taxes associated with our Services by the payment due date. If your payment method fails or your account is past due, we may collect amounts owed by charging other payment methods on file with us, retain collection agencies and legal counsel, suspend or limit Services. In addition, you will be subject to late fees. Udalla, or the collection agencies we retain, may also report information about your account to credit bureaus, and as a result, late payments, missed payments, or other defaults on your account may be reflected in your credit report. In any jurisdiction where Udalla has an obligation to collect sales taxes on sales you make using our Services, we may collect such sales taxes from you via the payment method on file under the terms of the Billing Agreement or via any other means available to us. Seller fees don't purchase exclusive rights to item exposure on our Services. We may display third- party advertisements (including links and references thereto) or other content in any part of our Services, in our sole discretion and without consent from, or payment, fee reduction, or other credit to, sellers.

Sales and Disbursement of Payment

Udalla as the middleman between sellers and buyers, receives the payment of any product or service from the Udalla site (except for rare occasions). After Udalla receives and confirms payment from a buyer, the Udalla transaction fees will be subtracted from the amount paid (see "fees and taxes" below,) thereafter, the seller will then receive the remaining complete disbursement of item sold. Disbursement for consumables sold would be made to the seller in 24 hours, while it would take a maximum of three (3) days for sales under other categories to be made. Disbursement of sellers' earnings would be made into the provided account number by seller.

Fees and Taxes

No entity can be run productively without measures put in place for its sustainability. Udalla Network would receive 5% only of each sale you complete on the Udalla online market. This little percentage enables us to continue running the system maximally for numerous users across Nigeria and Africa.

AGENTS AGREEMENT

Udalla agents are our representatives spread all over. They must comply fully with Udalla terms and conditions to work and earn their commission. Failure to do so can result in immediate removal from the role and a restriction on access to funds, payment and other benefits. Udalla agents are mandated to:

  • Be responsible for overseeing, monitoring and directing the stores they registered under themselves.
  • Carry out accurate findings and KYC (know your customer) on clients and what kind of business they intend to do on Udalla, before registering them on the Udalla site.
  • Manage complaints, returns, issues and enquiries from buyers and sellers in their designated zones, and endeavor to resolve them efficiently with compliance to Udalla policy and guidance.
  • Immediately report to the Udalla team any criminal, illegal or threatening issue. Also, agents must seek guidance on any decision-making process while managing sellers under them.
  • Give a minimum of two weeks prior notice about intent to discontinue duty as Udalla agent.
Agent Commission and Reward

Agents earn 20% from the sales fee (5% per sale made by seller) Udalla receives for every sale made on the site.

  • A demonstration of how Agents earn is demonstrated below:
  • A seller registered under an Agent makes sales of 500,000 in a day
  • Udalla receives 5% which is= 25,000 (5/100 * 500,000)
  • Udalla agent earns 20% which is= 5,000 (20/100 * 5000)

    • The above demonstration is what an agent can earn from only one seller per day. Agents can register as many sellers as they can within their designated zone and earn as much as over N500,000 every month.